Customer Care

Victory Club Members’ (Short form in VCM as below) highest priority is to provide quality products and excellent service to our customers. We try to be easily accessible, addressing all requests and concerns as efficiently as we can. We are looking to build long-lasting relationships with our customers, and hope that you will be one of them. Please let us know if there is anything we can do to improve our service or if you have any feedback on the products.

 

ORDERS

Standard orders are typically processed and shipped between 2-3 business days. Sometimes processing may take longer, however, depending on our ability to meet the order volume. We do our very best to keep up with our stock, but due to demand, some items may be purchased on backorder and may be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.

 

PAYMENT

At this time we are accepting payments through Paypal. Paypal accepts Visa, Mastercard, American Express, and Discover.

SHIPPING

VCM ships all orders with Hong Kong Post. Please note that for international orders VCM is not responsible for any international customs or duties that may be imposed. Please check with your local customs office about rules and regulations that may apply to you. Shipping charges will change depending on the size, weight and destination of the order. If you would like to know the shipping costs before placing the order, simply “checkout” and the shipping charges will be displayed.

 

SALES TAX

We are not required to collect sales tax on any orders.

 

RETURN POLICY

Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned.

 

PRIVACY & SECURITY

We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored. VCM strives to ensure the security and safety of its customers and reserves the right to reject any order which raises concern. If there appear to be irregularities regarding an order, we will contact the customer before processing the order to protect his or her interests and ours.